DealDash Penny Auction Website

DealDash Penny Auction Website

How does it work?

FAQ

How does it work?
1. Buy Bid Credits for $0.60 each.
2. Click the Bid Now! - button. Each bid raises the price by $0.01 and resets the timer to 30 seconds. If a deal reaches $2.00 (that´s 200 bids), the timer will speed up and the following bids will reset the clock at only 20 seconds.
3. If no new bids are placed within that time, you win the at the displayed deal price. (Typically over 95% off retail prices!)

PS. In case you don't win the Deal, you can get all the Credits you used instantly back into your DealDash account, if you use the Buy it Now option to purchase the same model of an identical item for its retail price.

How can I get started?
1. Click here to sign up for free!
2. Buy Credits and start bidding.
3. Win crazy deals!

How do I bid?
To place a bid, just click the Bid Now! -button. It's as simple as that. This makes you the highest bidder and resets the timer of the deal. If the timer runs out before anyone else places a bid, you win!

What is the BidBuddy?
The BidBuddy allows you to compete for deals even when you don’t have the time to be on your computer, or if your boss is watching over your shoulder ;) It’s also a safe way to make sure you don’t lose the deal if you get distracted or have problems with your internet connection.
Here’s how you use the BidBuddy:
1. Click the red BidBuddy button on the DealBattle page and put as many bids on it as you like.
2. As long as you have bids left in your BidBuddy, it’ll place a bid for you within the last seconds of the deal battle if you’re not the highest bidder. If a bunch of people have bids on their BidBuddies , they’ll take turns placing bids until the bids from all but one BidBuddy run out.
3. If you win with your BidBuddy, the unused Credits will of course be returned into your account.
PS. You can cancel the remaining bids on your BidBuddy whenever you want.

What is the Safe Guard on the BidBuddy off deals?
When activated, the Safe Guard protects you from losing the deal in the BidBuddy off deals in case of network lag by placing one bid at the very last second of the timer. You will have to bid 5 times in the deal to be able to activate the Safe Guard for the first time. Activating the Safe Guard is free, but if the Safe Guard goes off, 2 credits will be taken from your account, and the Safe Guard will automatically deactive. To get your protection back, you will have to bid 25 more times in the DealBattle.

Are your items brand new?
ALL items on the site are brand new, factory sealed and come with standard manufacturer’s warranties. No junk here! We are a licensed reseller with a California State Resale Certificate. Our team works with major retailers to guarantee the coolest selection of items with the lowest prices.

I won! What happens next?
Pay for your deal through your “Won deals” page (found under "My Dashboard"), and you can expect to receive your item soon!

What about shipping?
We try our very best to deliver all items on average within 5 to 20 business days after payment, depending on availability. The Shipping & Handling fees can vary a little different from an item to another. You’ll find the fee on the DealBattle page of each item. We unfortunately cannot ship to POBOXes, sorry guys!

If you’re wondering about the status of your bought item, just throw Dave an email here.

We only ship to the 48 continental states of USA (we don't ship to other countries or to Hawaii and Alaska).

Can I exchange my won deal to Credits?
Yes! This option will be offered to you during the checkout phase. If you choose to exchange the item to Credits, you won't have to pay Shipping & Handling, and will instantly receive the offered Credit amount into your DealDash account. The exchange option is not available for Buy it Now purchases or Credit packs.

What is your return policy?
Please contact Dave and our support team within seven days after you’ve received your item for instructions on how to return your item. We’ll give you the money back you used to buy the item. Any Credits spent bidding will not be returned.

Do I have to pay sales tax?
Sales tax on all physical items (not Credit Deals or Gift Cards) applies to residents of California.

Do I have to pay even if I don’t win the deal?
Long story short: Yes – the money you’ve used to bid on a deal will not be returned to you. However, in case you don't win the Deal, you can get all the Credits you used instantly back into your DealDash account, if you use the Buy it Now option to purchase the same model of an identical item for its retail price.

What payment methods do you accept?
You can pay by credit card, debit card or via PayPal. We accept all Visa, MasterCard, American Express and Discovery credit cards, Visa debit cards including Visa Electron as well as Maestro debit cards. We use SSL encryption to make sure that the transactions are 100% secure.

What are your minimum system requirements?
DealDash.com works pretty much with all PCs & Macs that allow you to access the internet:

Supported system software: Windows 7 / Windows Vista / Windows XP / Windows 2000 * Mac OS X 10.3 or higher
Recommended browsers: * Internet Explorer 6.0 or higher * Firefox 2.0 or higher * Opera 8.0 or higher *Safari 2.0 or higher
Recommended internet connection: * 512k broadband connection or faster

Do you have a charity program?
Our team here at DealDash takes charity very seriously.
Stay tuned for information on our latest donations!

Can I use DealDash.com if I don’t live in the US?
DealDash.com is currently available exclusively for US residents, sorry!

I’m a little confused. How do you guys make money? Is DealDash a scam?
DealDash is absolutely not a scam! Find more information about the company here. Also, check out Dave's blog post "DealDash Math Exposed!" if you're interested on how the company can afford to pay its bills.

Troubleshooting

When is my stuff here?

We try our very best to deliver all items within 5 to 20 business days after payment, depending on availability. If you’re wondering about the status of your bought item, just throw Dave an email here.

I can't place a bid / the site is running really slow / the counters are freezing!
Don't download or stream any large files while battling for the deals. Also, make sure there are no other computers in your network using your bandwidth and close all other network applications than your internet browser to avoid connection problem. We recommend that you bid at least 5 seconds before the timer reaches zero, and cannot guarantee that your bid is registered in time if you bid during the last seconds.

I want to change my password, update my shipping address or close my account!
You can manage your account details on your “My Dashboard” –page .

Still lost? No worries! :)

We're more than happy to give you a hand if you need any help, or just wanna say hi! :P Get in touch with Dave and the rest of the support team here.

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